Privacy Policy

Depending on how you interact with Speak Thay, we may collect the following categories of information:

Information you provide directly

We may collect information you voluntarily provide, including:

• First and last name
• Email address
• Phone number
• Account login information
• Information submitted through contact forms
• Information provided during enrollment or registration
• Information related to your language-learning goals and preferences
• Information you provide when communicating with Speak Thay
• Information necessary to administer your student account and provide educational services

We only request information that is reasonably necessary for the purposes described in this Privacy Policy.

Payment information

When you purchase a Speak Thay program or service, payment information may be processed by third-party payment providers.

Speak Thay does not intend to store your full credit or debit card number on its own systems. Payment information may be processed by third-party payment providers, such as Stripe, according to their own privacy policies and terms.

Information collected automatically

When you visit our website, certain information may be collected automatically by our website or third-party services, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• General website usage information

We may use cookies and similar technologies to operate the website, understand website usage, improve our services, and, where applicable, support marketing or analytics.

Speak Thay may use personal information to:

• Provide and administer our educational programs and services
• Create and maintain student accounts
• Process enrollments and payments
• Provide access to course materials and the student portal
• Communicate with students about their accounts, classes, schedules, and services
• Respond to questions and requests
• Personalize aspects of the learning experience
• Monitor and improve our educational programs and website
• Maintain the security and functionality of our services
• Prevent fraud, misuse, or unauthorized access
• Comply with applicable legal obligations
• Send marketing or promotional communications where permitted by law and, where required, with your consent

We will not use personal information for purposes materially different from those described here without providing appropriate notice or obtaining consent when required by applicable law.

Speak Thay does not sell your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business and provide our services.

These providers may include services used for:

• Website hosting and management
• Student account and membership management
• Course delivery and educational content
• Payment processing
• Email and communications
• Scheduling and video conferencing
• Website analytics
• Security and fraud prevention
• Customer support

For example, Speak Thay may use third-party platforms such as Stripe, Teachable, Memberstack, or other service providers selected by Speak Thay as its technology and service infrastructure develops.

These providers may process information on our behalf and may have their own privacy policies and terms.

We may also disclose information:

• When required by law
• To respond to a valid legal request
• To protect the rights, property, or safety of Speak Thay, our students, or others
• To investigate fraud, security issues, or misuse of our services
• In connection with a merger, acquisition, sale, restructuring, or other transfer of some or all of our business assets

If you enroll in a Speak Thay program, we may collect information necessary to administer your student account and provide the educational experience.

This may include information about:

• Your course enrollment
• Course progress
• Completed activities
• Learning goals
• Class participation
• Communication with instructors or Speak Thay staff
• Scheduling information

This information is used to provide, administer, and improve the educational services offered by Speak Thay.

We may contact you regarding:

• Your account
• Enrollment
• Payments
• Classes
• Schedule changes
• Course access
• Important service announcements
• Customer support requests

Where permitted by applicable law, we may also send promotional communications.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the message. Even if you opt out of marketing communications, we may continue to send necessary transactional or service-related communications.

Speak Thay and third-party service providers may use cookies and similar technologies.

Cookies may help us:

• Keep the website functioning properly
• Remember preferences
• Maintain login sessions
• Understand website traffic
• Analyze how visitors use our website
• Improve website performance and user experience

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Our website or educational services may contain links to third-party websites, platforms, or services.

Speak Thay is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and should notify Speak Thay if you believe your account has been accessed without authorization.

We retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and otherwise fulfill the purposes described in this Privacy Policy.

When information is no longer reasonably necessary for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

Speak Thay's programs may be available to certain minors with appropriate parental or guardian involvement.

Speak Thay does not knowingly collect personal information from children in circumstances where applicable law requires verifiable parental consent without obtaining such consent.

If you believe that a child has provided personal information to Speak Thay in a manner that violates applicable law, please contact us so that we can review and take appropriate action.

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how your information is used or shared
• Opt out of certain marketing communications

These rights are not absolute and may vary depending on applicable law and circumstances.

To make a privacy-related request, contact us using the information provided below.

Certain U.S. states provide residents with additional privacy rights.

If a state privacy law applies to you, Speak Thay will provide the rights and disclosures required by that law.

Because privacy laws vary by state and may change over time, the specific rights available to you may depend on where you live and the nature of your relationship with Speak Thay.

Speak Thay may be operated from the United States and may use service providers that process information in the United States or other countries.

If you access our services from outside the United States, your information may be transferred to and processed in countries that may have different data-protection laws than your country of residence.

By using our services, you acknowledge that your information may be processed in accordance with this Privacy Policy and applicable law.

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

If we make material changes, we may provide additional notice when appropriate.

Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy, to the extent permitted by law.

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact Speak Thay through the contact information provided on our website.

Speak Thay

hello@speakthay.com